Technical support contacts
After Hours Technical Support
(Before 8 a.m and after 5 p.m, Weekends and Holidays)
Phone: +1 800 232 0323
On-Call Cell: +1 214-215-4770
Allan Harding
Sr. Director, Technical Support
Ken Arnold
Sr. Manager Technical Support
Matthieu Porcher
Manager, Technical Support Engineering
William Welch
Avionics & Autopilot Systems
Gregg Young
Avionics & Electrical Systems
Mike May
AS350/H125, H130, AS355, H120
Brandon Crawford
AS350/H125, AS355, H130, H120
Cory Shippen
AS350/H125, H130, AS355, H120
Chris Berns
AS365, AS332, H225
Ala Ramadan
AS365, H155, H215, H225
Kenneth Lytle
H135/EC135, EC145/H145, BO105, BK117
Mike Mattler
H130, EC145/H145, BO105, BK117
James Morphew
H135/EC135, EC145/H145, BO105, BK117
Armando Martinez
H120, AS350/H125, H130, EC145, H160, AS355
Regional technical representatives
Bill Biddlecome
Northwest – H120, AS350/H125, H130, AS355
Derek Westphal
Northwest - H135/EC135, EC145/H145, BO105, BK117
Chris Breaux
South Central (incl. GOM) – H120, AS350/H125, H130, AS355
Eric Herbst
South Central (incl. GOM) – H135, EC145/H145, BO105, BK117
Jon Hubbell
North Central – H120, AS350/H125, H130, AS355, AS365
John Shauger
North Central – H135/EC135, EC145/H145, BO105, BK117
Tom Brown
Southwest – H120, AS350/H125, H130, AS355
Scott Dodge
Eastern – H120, AS350/H125, H130, AS355
David Palmer
Eastern – H135/EC135, EC145/H145, BO105, BK117
Dave Taggart
Eastern, H135/EC135, EC145/H145, BO105, BK117
Nathan Cross
Eastern – H120, AS350/H125, H130, AS355
Jarrod Gregoire
All U.S. – H145, H175, H225
Peter Soderlund
All U.S. – AS365, H155
Technical publications
LaSaundra Hendrix Barnes
Manager Technical Publications Coordinator
Courtney Nguyen
Senior Technical Publications Coordinator
Carla Smith
Technical Publications Coordinator
Felicia Brown
Database Specialist
Kathy Conner
Configuration Specialist
Civil helicopters support
Other contacts
What We Do
