After Hours Technical Support
(Before 8 a.m and after 5 p.m, Weekends and Holidays)
Phone: +1 800 232 0323
Email: technical.support@airbus.com
Allan Harding
Sr. Director, Technical Support
Ken Arnold
Sr. Manager Technical Support
Matthieu Porcher
Technical Support Liaison
Mike May
AS350/H125, H130, AS355, H120
Armando Martinez
H120, AS350/H125, H130, EC145, H160, AS355
Brandon Crawford
AS350/H125, AS355, H130, H120
Cory Shippen
AS350/H125, H130, AS355, H120
Kenneth Lytle
H135/EC135, EC145/H145, BO105, BK117
Mike Mattler
H130, EC145/H145, BO105, BK117
James Morphew
H135/EC135, EC145/H145, BO105, BK117
William Welch
Avionics & Autopilot Systems
Gregg Young
Avionics & Electrical Systems
Ala Ramadan
AS365, H155, H215, H225
Regional technical representatives
Winston Allart
Air Methods Corp.
Bill Biddlecome
Northwest – H120, AS350/H125, H130, AS355
Chris Breaux
S. Central (incl. GOM) – H120, AS350/H125, H130, AS355
Tom Brown
Southwest – H120, AS350/H125, H130, AS355
Cambren Davis
Eastern– H135/EC135, EC145/H145, BO105, BK117
Scott Dodge
Eastern – H120, AS350/H125, H130, AS355
Jarrod Gregoire
All U.S. – H145, H175, H225
Eric Herbst
S. Central (incl. GOM) – H135, EC145/H145, BO105, BK117
Jon Hubbell
N. Central – H120, AS350/H125, H130, AS355, AS365
Ryan Olsen
Southwest – H120, AS350/H125, H130, AS355
David Palmer
Eastern – H120, AS350/H125, H130, AS355
John Shauger
North Central – H135/EC135, EC145/H145, BO105, BK117
Peter Soderlund
All U.S. – AS365, H155
Dave Taggart
Eastern, H135/EC135, EC145/H145, BO105, BK117
Derek Westphal
Northwest - H135/EC135, EC145/H145, BO105, BK117
Technical publications
LaSaundra Hendrix Barnes
Manager Technical Publications Coordinator
Courtney Nguyen
Senior Technical Publications Coordinator
Felicia Brown
Database Specialist
Kathy Conner
Configuration Specialist
Macarena Molina
Americas Customer Center Coordinator
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