After Hours Technical Support

(Before 8 a.m and after 5 p.m, Weekends and Holidays)

Phone: +1 800 232 0323



Allan Harding

Sr. Director, Technical Support

Ken Arnold

Sr. Manager Technical Support

Matthieu Porcher

Technical Support Liaison

Mike May

AS350/H125, H130, AS355, H120

Armando Martinez

H120, AS350/H125, H130, EC145, H160, AS355

Brandon Crawford

AS350/H125, AS355, H130, H120

Cory Shippen

AS350/H125, H130, AS355, H120

Kenneth Lytle

H135/EC135, EC145/H145, BO105, BK117

Mike Mattler

H130, EC145/H145, BO105, BK117

James Morphew

H135/EC135, EC145/H145, BO105, BK117

William Welch

Avionics & Autopilot Systems

Gregg Young

Avionics & Electrical Systems

Ala Ramadan

AS365, H155, H215, H225

Regional technical representatives


Winston Allart

Air Methods Corp.

Bill Biddlecome

Northwest – H120, AS350/H125, H130, AS355

Chris Breaux

S. Central (incl. GOM) – H120, AS350/H125, H130, AS355

Tom Brown

Southwest – H120, AS350/H125, H130, AS355

Cambren Davis

Eastern– H135/EC135, EC145/H145, BO105, BK117

Scott Dodge

Eastern – H120, AS350/H125, H130, AS355

Jarrod Gregoire

All U.S. – H145, H175, H225

Eric Herbst

S. Central (incl. GOM) – H135, EC145/H145, BO105, BK117

Jon Hubbell

N. Central – H120, AS350/H125, H130, AS355, AS365

Ryan Olsen

Southwest – H120, AS350/H125, H130, AS355

David Palmer

Eastern – H120, AS350/H125, H130, AS355

John Shauger

North Central – H135/EC135, EC145/H145, BO105, BK117

Peter Soderlund

All U.S. – AS365, H155

Dave Taggart

Eastern, H135/EC135, EC145/H145, BO105, BK117

Derek Westphal

Northwest - H135/EC135, EC145/H145, BO105, BK117

Technical publications


LaSaundra Hendrix Barnes

Manager Technical Publications Coordinator

Courtney Nguyen

Senior Technical Publications Coordinator

Felicia Brown

Database Specialist

Kathy Conner

Configuration Specialist

Macarena Molina

Americas Customer Center Coordinator




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