Technical group
After Hours Technical Support (Before 8 a.m and after 5 p.m, Weekends and Holidays)
Phone: +1 800 232 0323
Email: technical.support@airbus.com
Ken Arnold
Manager, Field Services
Mike May
AS350/H125, H130, AS355, H120
Cory Shippen
AS350/H125, H130, AS355, H120
Kenneth Lytle
H135/EC135, EC145/H145, BO105, BK117
Brandon Crawford
AS350/H125, AS355, H130, H120
Dave Vogel
H135/EC135, EC145/H145, BO105, BK117
Felicia Brown
Database Administrator
William Welch
Avionics & Autopilot Systems
Gregg Young
Avionics & Electrical Systems
Ala Ramadan
AS365, H155, H215, H225
Mike Mattler
H130, EC145/H145, BO105, BK117
Regional technical representatives
Winston Allart
Air Methods Corp.
Bill Biddlecome
Southwest – H120, AS350/H125, H130, AS355
Chris Breaux
S. Central (incl. GOM) – H120, AS350/H125, H130, AS355
Tom Brown
West – H120, AS350/H125, H130, AS355
Cambren Davis
Southeast – H135/EC135, EC145/H145, BO105, BK117
Scott Dodge
Northeast – H120, AS350/H125, H130, AS355
Dave Dunstan
West – AS350/H125, AS355, SA341, SA315/316
Eric Herbst
S. Central (incl. GOM) – H135, EC145/H145, BO105, BK117
Jon Hubbell
N. Central – H120, AS350/H125, H130, AS355, AS365
Ryan Olsen
West – H120, AS350/H125, H130, AS355
David Palmer
Southeast – H120, AS350/H125, H130, AS355
John Shauger
North Central – H135/EC135, EC145/H145, BO105, BK117
Steve Smith
West – H135/EC135, EC145/H145, BO105, BK117
Derek Westphal
West – H135/EC135, EC145/H145, BO105, BK117
Keith Collins
All U.S. – H225/H215/SA330
Jarrod Gregoire
All U.S. – H175, H225
Peter Soderlund
All U.S. – AS365, H155
Technical publications
LaSaundra Hendrix Barnes
Supervisor, Technical Publications Coordinator
Courtney Nguyen
Senior Technical Publications Coordinator
