Customer support contacts
One of Airbus' primary missions when it delivers a helicopter is to provide its customers with the support and services they need for efficient, safe, and effective operations.
Customer support services groups
Niko Szodruch
VP of Customer Support & Services of North America
Marcela Moreno-Orellana
Sr. Director Customer Support
Darren Huski
System Support Specialist Trainer
Jeremy Hurd
Head of PBH (Parts By Hour)
Derran 0'Neal
Sr. Warranty & Repairables Liaison
Eric Lyons
Repairables Liaison, PBH
Material Support Services
AOG
- Phone: +1 (800) 267 8371
- Email: support.aogspares.ahi@airbus.com
AOG airlines
- Phone: +1 (214) 707 0185
- Email: team.avionics.ahi@airbus.com
Supply services
- Spares: +1 (972) SPARES1 / +1 (972) 772 7371
- Email: Refer to the map below
Warranty
Derran O'Neal
- Phone: +1 972 641 3786
- Email: derran.oneal@airbus.com
Customer support managers
Wayne Powell
Customer Support Manager
Ceasar Medrano
Customer Support Manager
Jason Spade
Customer Support Manager
Dennis Burrows
Customer Support Manager
Mark Vaji
Customer Support Manager
Danielle Waldrop
Customer Support Manager
Marc Stanley
Customer Support Manager
McKelley Sams
Customer Support Manager
Olivier Guinard
Customer Support Manager
Brian Swift
Customer Logistics Manager
Joaquin Alatorre
Customer Logistics Manager
Jacob Williamson
Customer Logistics Manager - H160 and Service Centers
Material support services
Material Support Services contacts map
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Northwest
Donna Cei
Customer Support Representative
Northeast
Bill Miller
Customer Service Representative
Gulf
Maria Perez
Customer Support Representative
Southwest
Jacqueline Morgan
Customer Support Representative
Airbus service centers
Chris Talton
Customer Support Representative
Civil helicopters support
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