Technical support

Airbus Helicopters, Inc. provides several levels of technical support and resources to ensure the appropriate response to each query or concern.

There when you need us

Airbus Helicopters provides several levels of technical support and resources to ensure the appropriate response for each query or concern received by the company. This includes:

Technical assistance
24/7 technical expertise
Technical data
Continuing airworthiness management services
FlyScan services

All technical requests can be placed and tracked online via the Technical Request service on the AirbusWorld collaborative platform.

AirbusWorld

Technical assistance

Airbus Helicopters, Inc. has a team of more than 27 skilled and qualified helicopter technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting.

During the first months of a new rotorcraft’s operation, Airbus Helicopters Inc.’s technical representatives assist customer teams to perform:

Troubleshooting and fine -tuning of mechanics, avionics, structures, equipment and hydraulics
On-the-job training
Consulting

In addition, these technical experts work with Airbus Helicopters’ design office and are responsible for analyzing in-service incidents and responding to complex technical questions.

24/7 technical expertise

Reach out to one of Airbus Helicopters’ technical experts, located around the U.S.

Airbus Helicopters’ teams of technical experts are specialized in each Airbus Helicopters product and platform. In case a customer’s technical representative is unavailable, Airbus Helicopters technical experts are available to assist for any technical need and query.

Customers requiring immediate technical assistance can reach a technical expert by calling Airbus Helicopters customer service centers, available 24/7. All technical requests can be placed online via the eRequests tool on AirbusWorld.

The eRequests tool is an interactive, online communication tool for customers who require immediate responses from Airbus Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be submitted and then tracked online via this tool.

Free phone call for the United States at +1 800-267-8371

Technical data

Airbus provides customers with complete and accurate technical information to ensure the safe and cost-effective operation of their rotorcraft.

The primary forms of technical data are flight manuals, airworthiness manuals, maintenance manuals, and procurement and identification manuals (parts and tools catalogues). This technical data covers standard and customized helicopter installations, as well as optional equipment.

The c-RFM (computerized Rotorcraft Flight Manual), which is available for the H160 via a digital tablet, is a fully digital flight manual solution certified by the airworthiness authorities, and allows operators to fly in a paperless cockpit. It offers a smart access to the flight manual tailored to the customers’ helicopter configuration.

Technical data is provided in several formats: hard copy, PDF, and interactive electronic “TechData” – which includes advanced functions such as hyperlinks, search engines and the possibility to add notes and push Technical Events to our Technical Request service.

All Airbus Helicopters technical data is available on the AirbusWorld collaborative platform via TechData services and its O.R.I.O.N. interactive viewer. This tool ensures that customers’ technical data always is up to date, downloadable and accessible – with 3D illustrations included for complex tasks. O.R.I.O.N. is accessible from any browser and on mobile devices through the online/offline eTechPub app.

Technical Publications

Providing what our customers need with accurate and complete technical information is essential for efficient and safe operation.

Click here to access the technical publications

Continuing airworthiness management services

Airbus’ continuing airworthiness management (CAM) services provide highly effective safety and airworthiness management for helicopters operating worldwide.

Through this offering, Airbus monitors all configuration and airworthiness aspects of a customer’s rotorcraft – enabling the customer to direct their focus on operations. Among the key benefits of these services are increased fleet availability, optimized maintenance operations, and secured aircraft value.

CAM services are developed under worldwide aeronautics safety standards, are applicable to any aircraft, and are accessible to all customers – be they civil or military operators or financial institutions. They support fleet enrolment either from “as built/delivered” up to “as maintained” configurations.

Airbus Helicopters proposes three services related to Continuing Airworthiness Management Organization (CAMO):

CAM Execution - fully delegated: This service ensures customers the associated level of legal responsibility and global airworthiness. Airbus Helicopters guarantees that maintenance operations are performed properly and on-time to make sure your flights are performed under the safest conditions.
CAM Execution - partially delegated: Airbus Helicopters shares with the customer the associated level of legal responsibility and ensures partial airworthiness monitoring, using the customer’s or Airbus Helicopters’ Maintenance Information System (MIS) tool.
CAM Implementation, Consulting and Training: A comprehensive package to help customers establish a detailed status of the current situation, perform a gap analysis and to accompany the framing of a new organization with different solutions.

FlyScan

Experts in Airbus Helicopters’ HUMS (Health and Usage Monitoring System) provide proactive and predictive analysis of monitored rotorcraft’s parameters, supporting any mission profile or organisation type.

FlyScan services contribute to maximising customers’ operational efficiency, increasing both fleet availability and flight safety, while reducing the maintenance burden. Our HUMS experts provide early recommendations with a high level of confidence to help reduce AOGs and avoid technical flights / warnings.

FlyScan monitors multiple sources of Aircraft data collected through a secured cloud:

Vibrations: dynamic components health monitoring
Usage: flight limitations, cycles and various counters monitoring
Flight parameters: flight data recording
Avionics codes: flight failure surveillance

All data is processed by technical experts with the Airbus design office in order to anticipate any maintenance needs, or to detect in advance any symptoms that could cause an unexpected grounding.

FlyScan proposes three services:

Advise: A tailored service to support a helicopter customer's HUMS monitoring. Airbus provides proactive feedback and a weekly review of main components.
Supervise: This service is tailored for helicopter customers without a vibration analysis team in their organization. Airbus manages the various thresholds and closely monitors any event that occurs in the fleet. A simple and regular data transfer is all that is needed for Airbus to perform a thorough analysis of a customer’s aircraft records.
Guard: A service adapted to helicopter operators who already manage a HUMS system. Airbus brings its expertise to their doorstep, supporting teams to survey their fleets. This package includes a HUMS hotline available 24/7, and commits to responding to AOG requests within a few hours.