The moment an Airbus helicopter is delivered, one of the company’s primary missions begins: providing customers with the necessary support and services to carry out their operations efficiently, safely and cost-effectively.

As all operators are unique, Airbus Helicopters’ customer-centric services are tailorable to their specific needs and requirements. Users can be matched to the best solution according to their profile and fleet make-up.


    HCare Initial

    Tailored for customers starting operations with a new Airbus helicopter or taking delivery of a new aircraft type, it provides a set of services that enables a successful entry into service with advantageous business terms

    HCare In-service

    For customers already operating an Airbus helicopter type, HCare In-service contracts match the services to operators’ needs. This solution is designed to optimize an aircraft’s maintenance, usage, and longevity.

    HCare Lifetime

    HCare Lifetime is for operators seeking an end-to-end package and long-term collaboration –from entry-in-service up to the aircraft’s end of life. It assures the aircraft’s sustained value over time.

    HCare First

    This tailored HCare version provides concierge-style service for operators flying the corporate versions of Airbus Helicopters’ product line, providing support anywhere around the globe. It ensures the highest availability while also preserving the aircraft’s resale value.

    HCare Classics

    All aspects of operations with legacy aircraft are covered by a single contract with HCare Classics – a collaborative approach to users’ fleet management that anticipates and treats issues of obsolescence and aircraft longevity.

    HCare Store

    Available through AirbusWorld



    Keycopter becomes AirbusWorld: the collaborative customer portal


    Technical support

    There when you need us


    Airbus World

    Pdf 153.89 KB

    AirbusWorld is a collaborative platform, offering simplified and streamlined navigation between services through menus and shortcuts accessible from any page.

    HCare material management (leaflet)

    Pdf 520 KB

    The HCare Material Management offer provides firm commitments and operational cost reduction for better competitiveness.

    HCare Material Management: AirbusWorld eOrdering service Marketplace

    Pdf 372.39 KB

    AirbusWorld eOrdering service