Airbus Helicopters, Inc. provides several levels of technical support and resources to ensure the appropriate response to each query or concern.
- Technical assistance
- Technical expertise
- Technical publications
- 24/7 technical support assistance
All technical requests can be placed online via the eRequests tool on Keycopter and tracked online via the Technical Requests Management tool.
Technical assistance
Airbus Helicopters, Inc. has a team of more than 27 skilled and qualified helicopter technical representatives who can be dispatched to customer locations – providing on-the-job training through to troubleshooting.
During the first months of a new rotorcraft’s operation, Airbus Helicopters Inc.’s technical representatives assist customer teams to perform:
- Troubleshooting and fine -tuning of mechanics, avionics, structures, equipment and hydraulics
- On-the-job training
- Consulting
In addition, these technical experts work with Airbus Helicopters’ design office and are responsible for analyzing in-service incidents and responding to complex technical questions.
Technical expertise
Reach out to one of Airbus Helicopters’ technical experts, located around the U.S.
Airbus Helicopters’ teams of technical experts are specialized in each Airbus Helicopters product and platform. In case a customer’s technical representative is unavailable, Airbus Helicopters technical experts are available to assist for any technical need and query.
24/7 support hotline with HCare
Customers requiring immediate technical assistance can reach a technical expert by calling Airbus Helicopters customer service centers, available 24/7. All technical requests can be placed online via the eRequests tool on AirbusWorld and tracked online via the Technical Requests Management tool.
The eRequests tool is an interactive, online communication tool for customers who require immediate responses from Airbus Helicopters experts on questions related to support or service. Any kind of request, including technical queries, can be submitted and then tracked online via this tool.
Free phone call for the United States at +1 800-267-8371
